Shipping policy
SHIPPING POLICY
Thank you for shopping with us. We are committed to processing and shipping your order as quickly and accurately as possible. Please review our shipping policy before placing your order.
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Order Processing
Most orders are processed within 1–3 business days after payment has been received.
Processing times may vary due to product availability, manufacturer lead times, custom or special-order items, pre-order items, holidays, or high order volume.
Not all products listed on our website are guaranteed to be in stock. Some items may be in stock, built to order, special-order items, backordered, or available for pre-order. Additional processing and fulfillment time may be required depending on product availability.
If your order includes an item that is out of stock, on backorder, or a pre-order item, we will make every effort to notify you with an estimated availability date.
Orders are processed Monday through Friday, excluding holidays.
Orders are shipped as quickly as possible; however, order processing time is separate from shipping transit time and is not included in any estimated delivery date displayed during checkout.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
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Delivery Estimates
Estimated delivery dates displayed during checkout, by Shop, Shop Pay, shipping carriers, or other third-party services are estimates only and are not guaranteed delivery dates.
These estimates are generated by third-party systems and may not reflect current inventory availability, processing times, manufacturer lead times, custom-order production, pre-order fulfillment, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Actual shipping times begin after your order has been processed and shipped. While we make every effort to ship orders as quickly as possible, we cannot guarantee delivery by any estimated date displayed during checkout or provided by a shipping carrier.
We are not responsible for delays caused by shipping carriers, customs processing, weather, labor disruptions, supply chain issues, manufacturer delays, or inaccurate delivery estimates provided by third-party checkout or shipping platforms.
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Shipping Methods
We ship using major carriers, including UPS, FedEx, USPS, and freight carriers when necessary.
Shipping methods are selected based on the size, weight, value, and destination of your order.
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Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders shipped to an incorrect address provided by the customer may be subject to additional shipping charges if returned or reshipped.
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Order Inspection
Please inspect your order immediately upon delivery.
If your package arrives damaged:
- Photograph the package and damaged item(s) before installation or use.
- Retain all original packaging materials.
- Notify us within 48 hours of delivery so we can assist with filing a shipping claim.
Failure to report shipping damage promptly may affect our ability to file a claim with the shipping carrier.
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Incorrect or Missing Items
Although every order is carefully inspected before shipment, errors can occasionally occur.
If you receive an incorrect or believe you are missing an item, please notify us within 48 hours of delivery. We will work quickly to resolve the issue.
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Lost or Stolen Packages
Once a shipment has been accepted by the shipping carrier, delivery is under the carrier's control.
If your tracking information shows the package as delivered but you cannot locate it:
- Check around your property and with neighbors.
- Contact the shipping carrier.
- Contact us so we can assist with the carrier's investigation.
We are not responsible for packages that are lost or stolen after the shipping carrier confirms delivery.
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Refused or Undeliverable Shipments
Orders refused by the customer or returned due to an incorrect shipping address may be subject to:
- Return shipping charges
- Original shipping charges (if applicable)
- Applicable restocking fees
These charges will be deducted from any eligible refund.
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International Orders
International customers are responsible for all customs duties, taxes, brokerage fees, import fees, and any other charges imposed by their country.
These fees are not included in the purchase price or shipping charges.
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Shipping Delays
While we make every effort to process and ship orders promptly, we are not responsible for delays caused by manufacturers, shipping carriers, weather conditions, customs clearance, labor disruptions, supply chain interruptions, natural disasters, or any other circumstances beyond our control.
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Contact Us
If you have any questions regarding your order or shipment, please contact us before filing a shipping claim. We are committed to providing excellent customer service and will do our best to assist you with any shipping-related concerns.